Our terms and conditions appear when placing an order, please ensure you read before completing the purchase. After placing an order, you will receive an email acknowledging that your order has been received.
All deliveries are made by our own drivers and require a signature. They will usually be delivered between 8am and 5pm Monday to Friday only. Please assist us by ensuring that someone will be available to sign for the goods. Please let us know if you need deliveries outside these times.
Please note we cannot guarantee a delivery time and we will not be held responsible for any losses incurred due to late delivery.
Under the Consumer contracts regulation you have up to 14 days from the date you receive the goods to inform us you have changed your mind. Please check your goods on receipt to ensure that they have arrived in good condition. Claims for damaged goods are not covered by our insurance if the delivery is unchecked.
Any breakages or deficiencies should be notified to us within 24 hours of delivery. Please contact us by phone on 01922 711185 or email firstname.lastname@example.org to arrange for items to be collected for inspection.
The postage will be refunded upon confirmation that the fault is ours. You will be responsible for the item(s) until they reach us. If you wish to return a standard stock item, simply send it back to us and you will be refunded providing it is received in perfect condition, 100% complete, unused and includes packaging. Please note that a restocking charge will apply.
Bespoke items are non-refundable.