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Standard delivery
Unless stated otherwise, delivery for stock items is 3–5 working days and free of charge to Mainland UK for all products.
If you require delivery outside Mainland UK, please contact us for a quote.
| Product / Range | Typical Lead Time* |
|---|---|
| Stock items (unless otherwise stated) | 3–5 working days |
| Roofglaze flat glass & circular rooflights | 3–4 weeks |
| Coxdome rooflights | 2–3 working days |
| Stargaze rooflights (all types) | 3–4 weeks |
| Mardome Trade rooflights | 2–3 working days |
| Brett Martin Flat Glass | 5–7 working days |
| Brett Martin bespoke flat glass rooflights | 5–6 working weeks |
| Access panels | 1–2 working days |
| Mardome smoke vents | 5–7 working days |
| Surespan rooflight access hatch | 6–8 working weeks |
*Lead times are given in working days/weeks and are approximate.
Stargaze Rooflights
All Stargaze rooflights have a lead time of 3–4 weeks (working days), including fixed units for builders’ curbs, other standard units, and made-to-order configurations.
If you are still unsure about the lead time for a specific product, please contact us and we will be happy to confirm.
Delivery is made to site for offloading and installation by others. It is the customer’s responsibility to ensure that a suitable and safe offloading facility is available at the time of delivery. Our drivers are not permitted to assist with unloading. Any delays, failed deliveries, or additional costs resulting from inadequate offloading arrangements will be the responsibility of the customer.
Our terms and conditions appear when placing an order; please ensure you read these before completing your purchase. After placing an order, you will receive an email acknowledging that your order has been received.
All deliveries are made by our own drivers and require a signature. Deliveries are usually made between 8:00am and 5:00pm, Monday to Friday. Please ensure that someone is available on site to sign for the goods. If you require delivery outside these times, please contact us in advance.
Please note that we cannot guarantee an exact delivery time and we will not be held responsible for any losses incurred due to late delivery.
Please inspect your delivery as soon as possible. In the rare event of any delivery-related damage or missing items, you must notify us within 2 working days. We may be unable to replace items reported after this timeframe.
Please retain all packaging in case you wish to return any items. We may be unable to accept returns where product packaging is missing or heavily marked/damaged.
If your order arrives on a pallet, we recommend keeping the pallet until you are sure you do not need to return anything.
We strongly recommend that you do not book tradespeople until your order has arrived and has been checked. While we provide accurate delivery information, delays can occasionally occur, and we are unable to compensate for costs arising from delivery delays.
Please carefully inspect your products prior to installation. We are unable to offer a refund or exchange for items once they have been installed (unless they are defective), and we cannot compensate for installation costs arising from errors in product choice, specification, or information provided on our website.
Under the Consumer Contracts Regulations, you have up to 14 days from the date you receive the goods to inform us that you have changed your mind.
Please check your goods on receipt to ensure they have arrived in good condition. Claims for damaged goods are not covered by our insurance if the delivery is signed for as “unchecked”. Any breakages or deficiencies should be notified to us within 24 hours of delivery.
To arrange a return or to report damage, please contact us:
Phone: 01922 714091
Email: sales@addlite.co.uk
You are responsible for the item(s) until they reach us.
If you wish to return a standard stock item, simply send it back to us. Provided it is received in perfect condition, 100% complete, and ideally in its original packaging, you will be refunded (minus any applicable restocking charge).
Please note: bespoke items are non-refundable.
Unwanted returns may incur the following restocking charges:
Stargaze Rooflights – 35% restocking
Monodraught Sunpipes – 20% restocking
Brett Martin – 35% restocking
Coxdome – 25% restocking
Restocking fees may be waived if a larger size of the same product is re-ordered.
For unwanted goods, the buyer is responsible for the cost of return postage. Collection can be arranged on request, with costs advised on application.
Our team is always here to help. Whether you have questions about our products or would like to request a quote, we’re happy to assist you in any way we can.
